Terms of service
Last updated: November 9, 2026
Overview
This website, laperlaa.com, is operated by Laperlaa. Throughout these Terms of Service, "we", "us" and "our" refer to Laperlaa, and "you" refers to anyone who visits the website or places an order. By browsing the site or buying from us, you agree to these terms together with our Privacy Policy, Refund Policy and Shipping Policy. If you do not agree, please do not use the website. Our store is hosted on Shopify, which provides the online platform that lets us sell our products to you.
Eligibility
You must be at least 18 years old, or the age of majority where you live, to place an order. By ordering, you confirm that the information you give us is accurate and that you are authorized to use the payment method you provide. We currently sell to customers with a delivery address in the United States.
Products and Descriptions
We work to describe and photograph every product accurately, including its specifications, colors and what is included in the box. Small differences in color may appear because of screen settings. If a product you receive does not match its description, please contact us and we will put it right under our Refund Policy.
Use of Our Products
Our red light, LED, compression and infrared heat products are general wellness and personal-care products for home use. They are not medical devices and are not intended to diagnose, treat, cure or prevent any disease or medical condition. We do not guarantee any particular result. Nothing on this website is medical advice. Laperlaa does not carry out its own research; any studies mentioned on our website are independent, external research that did not test our products. Always read and follow the user guide supplied with your product. If you are pregnant, have a medical condition, have a pacemaker or other implanted device, take medication that increases sensitivity to light, or are sensitive to heat, speak to your healthcare provider before use.
Pricing and Availability
All prices are shown in US dollars. Prices, products and availability may change without notice. Occasionally an item may be listed at an incorrect price or shown as available when it is not. If this happens, we will contact you before your order ships and give you the choice to continue at the correct price or cancel for a full refund. We reserve the right to limit quantities or to refuse or cancel an order, including where we suspect fraud, and if we cancel an order after payment we will refund you in full.
Orders and Payment
Your order is an offer to buy, and a contract is formed when we confirm your order by email. Payment is taken at checkout through our secure payment providers; we do not see or store your full card details. Details of how we handle payment are set out in our Payment Policy and Billing Terms and Conditions.
Shipping, Returns and Refunds
Delivery times and costs are explained in our Shipping Policy. You may return eligible items within 14 days of delivery as described in our Refund Policy. Risk in the products passes to you when they are delivered to the address you provided.
Intellectual Property
The content on this website, including text, images, graphics, logos and the Laperlaa name, belongs to us or is used with permission. You may not copy, reproduce or reuse it for commercial purposes without our written consent. Our approach to intellectual property complaints is set out in our IP and DMCA Policy.
Acceptable Use
You agree not to use the website for any unlawful purpose, to interfere with its security or operation, to upload harmful code, to scrape or collect data from it, or to impersonate anyone else.
Third-Party Links and Services
The website may link to third-party sites or use third-party services such as payment processors and carriers. We are not responsible for the content or practices of third parties, and your use of them is subject to their own terms.
Limitation of Liability
To the fullest extent permitted by law, we are not liable for any indirect, incidental or consequential loss arising from your use of the website or our products, and our total liability for any claim relating to an order is limited to the amount you paid for that order. Nothing in these terms excludes or limits any rights you have under consumer protection laws that cannot be excluded.
Indemnity
You agree to indemnify us against claims arising from your breach of these terms or your misuse of the website or our products.
Governing Law
Laperlaa is based in New South Wales, Australia. These terms are governed by the laws of New South Wales, Australia. This does not take away any protection you have under the mandatory consumer laws of the state where you live.
Changes to These Terms
We may update these terms from time to time. The version on this page at the time you place an order is the one that applies to that order.
Contact Us
Questions about these terms can be sent to support@laperlaa.com or to 3 Keith Pl, Baulkham Hills NSW 2153, Australia, or you can call us on +1 (323) 540-5712. Our customer service hours are Monday to Friday, 9am to 5pm US Eastern Time, excluding US public holidays, and we reply within one business day.