Answers to the questions we hear most. If you can't find what you need, email support@laperlaa.com or call us on +1 (323) 540-5712 and we'll get back to you within one business day.
Orders and Shipping
Where do you ship?
We ship to addresses within the United States only.
How long will my order take?
Orders are processed within 1 to 2 business days, then Standard Shipping takes 7 to 12 business days in transit, so most orders arrive within 8 to 14 business days in total. Orders weighing 12 kg (about 26.5 lb) or more ship by freight and arrive within 11 to 17 business days. Full details are in our Shipping Policy.
How much is shipping?
Orders of $200 USD or more ship free with Free Standard Shipping. Below $200, shipping is calculated by weight at checkout ($11 to $60 USD for Standard Shipping, $130 USD for Freight). You always see the shipping cost before you pay.
How do I track my order?
Every order ships with tracking. We email your tracking number as soon as your order leaves the warehouse, and you can follow it on our Track Order page.
Will my order arrive in one box?
Orders with more than one item may arrive in separate parcels on different days, each with its own tracking number.
Can I change or cancel my order?
Yes, free of charge any time before it ships. Email or call us with your order number as soon as possible.
Returns and Refunds
What is your return window?
You can request a return within 14 days of delivery. Items must be new, unused and in their original packaging. See our Refund Policy.
What if my item arrives faulty, damaged or wrong?
Email us within 14 days of delivery with your order number and photos. We'll send a replacement or a full refund, including shipping, at no cost to you.
Is there a restocking fee?
No. We never charge a restocking fee.
How long do refunds take?
Approved refunds are processed within 7 days of us receiving and inspecting your return, to your original payment method.
Payment
What currency do you charge in?
All prices are in US dollars (USD), and every order is charged in USD.
Which payment methods do you accept?
The methods shown at our secure checkout. More details are in our Payment Policy.
Is checkout secure?
Yes. Payments are handled by our secure payment providers, and we never see or store your full card details.
Our Products
Are your products medical devices?
No. Our red light, LED, compression and infrared heat products are general wellness products for home use. They are not intended to diagnose, treat, cure or prevent any disease. If you are pregnant, have a medical condition or an implanted device, or take medication that increases sensitivity to light, speak with your healthcare provider before use.
How long is a session?
It depends on the device, usually between 10 and 30 minutes. Each product page and user guide lists the recommended session time.
Do your products work with US outlets?
Yes. Plug-in products are supplied for standard US outlets, and the product page notes the plug or voltage where relevant.
Contact
How do I reach you?
Email support@laperlaa.com, call us on +1 (323) 540-5712, or use our contact page. Our hours are Monday to Friday, 9am to 5pm US Eastern Time, excluding US public holidays, and we reply within one business day.