Privacy policy
Last updated: November 9, 2026
Laperlaa ("we", "us", "our") operates laperlaa.com. This Privacy Policy explains what personal information we collect when you visit our website or buy from us, how we use and share it, and the choices and rights you have. Our store runs on Shopify, which hosts the website and processes information on our behalf.
Information We Collect
When you place an order or contact us, we collect the details you give us, such as your name, email address, phone number, billing address and shipping address, along with the products you buy and any messages you send. Payment card details are entered directly into our payment provider's secure checkout; we never see or store your full card number. When you browse the website, we and our service providers automatically collect device and usage information, such as your IP address, browser type, the pages you view and how you arrived at the site, using cookies and similar technologies.
How We Use Your Information
We use your information to process and deliver your orders, send order and shipping updates, handle returns and refunds, answer your questions, keep our website secure and prevent fraud, understand how the website is used so we can improve it, and meet our legal obligations. If you sign up for our emails or agree to marketing, we also use your email address to send you news and offers; you can unsubscribe at any time using the link in any marketing email.
How We Share Your Information
We share personal information only as needed to run our business. This includes Shopify, which hosts our store; payment processors, which handle your payment; our fulfillment partners and shipping carriers, which prepare and deliver your order; and analytics and advertising partners, such as Google and Meta, which help us understand site traffic and show relevant ads. We may also disclose information when required by law, to protect our rights, or as part of a business transfer. We do not sell your personal information for money.
Cookies and Advertising
Our website uses cookies to keep your cart working, remember your preferences, measure site performance and support advertising. Some advertising and analytics cookies may count as "sharing" or "selling" personal information under certain US state privacy laws. You can manage cookies in your browser settings and opt out of this kind of sharing as described below.
Your US Privacy Rights
Depending on the state you live in, including California and other states with consumer privacy laws, you may have the right to know what personal information we hold about you, to access and receive a copy of it, to correct it, to ask us to delete it, and to opt out of the sale or sharing of your personal information and of targeted advertising. You can opt out at any time on our Do Not Sell or Share My Personal Information page. We also honor the Global Privacy Control signal sent by your browser as a valid opt-out request. To make any other request, email support@laperlaa.com or call us on +1 (323) 540-5712. We may need to verify your identity before acting on a request, and you may use an authorized agent to make a request for you. We will not treat you differently for exercising any of these rights.
Children
Our website is not intended for children under 16, and we do not knowingly collect personal information from them. If you believe a child has given us personal information, please contact us and we will delete it.
How We Keep and Protect Your Information
We keep personal information only for as long as we need it to fulfill orders, provide support, meet legal, tax and accounting requirements and resolve disputes. We use reasonable safeguards to protect it, but no method of transmission or storage is completely secure.
Where Your Information Is Processed
Laperlaa is based in New South Wales, Australia. We and our service providers may process information in Australia, the United States and other countries. By using our website, you understand that your information may be transferred to and processed in countries other than the one you live in.
Changes to This Policy
We may update this Privacy Policy from time to time. The date at the top of this page shows when it was last updated.
Contact Us
For any privacy question or request, email support@laperlaa.com, call us on +1 (323) 540-5712, or write to us at 3 Keith Pl, Baulkham Hills NSW 2153, Australia. Our customer service hours are Monday to Friday, 9am to 5pm US Eastern Time, excluding US public holidays, and we reply within one business day.