Refund policy

Last updated: November 9, 2026

At Laperlaa we want you to feel confident ordering from us. This policy explains when you can return an item, what happens if something arrives faulty, damaged or incorrect, and how and when your refund is processed. It applies to all orders placed on laperlaa.com and delivered within the United States.

Your 14-Day Return Window

You can request a return within 14 days of the date your order is delivered. To qualify, the item must be new and unused, in the same condition you received it, with all accessories, cables, manuals and the original packaging included. Because many of our products sit against the skin, we cannot accept change-of-mind returns on items that have been used, worn or switched on for a session. Gift cards and final-sale items are not eligible for return.

How to Start a Return

Please email us at support@laperlaa.com before sending anything back. Include your order number, the item you would like to return and the reason. We reply within one business day with your return authorization and the address to send the item to. Parcels sent to us without a return authorization, or to an address other than the one we provide, cannot be accepted. Returns are sent back to us by mail, and we recommend using a tracked service so the parcel can be traced.

Change-of-Mind Returns

If you simply change your mind, you are welcome to return an eligible item within the 14-day window. In this case you are responsible for the cost of return shipping, and we do not provide a prepaid return label. The original shipping fee you paid is not refundable on change-of-mind returns.

Faulty, Damaged or Incorrect Items

If your item arrives faulty, damaged in transit, or is not what you ordered, please email us within 14 days of delivery with your order number and clear photos or a short video showing the issue. Once we confirm the problem, we will send you a replacement or issue a full refund, including the original shipping fee, at no cost to you. If we ask you to send the item back, we cover the return shipping.

No Restocking Fee

We do not charge a restocking fee on any return.

Exchanges

We do not offer direct exchanges. If you would like a different product, size or color, please return the original item following the steps above and place a new order for the item you want.

Refund Processing

Once your return arrives, we inspect it and email you to let you know whether it has been approved. Approved refunds are processed within 7 days of us receiving and inspecting the item, and are issued to the original payment method. After we process the refund, the time it takes to appear in your account depends on your bank or card provider.

Order Cancellations

You can cancel your order free of charge at any time before it ships. Email us or call us on +1 (323) 540-5712 as soon as possible with your order number. Once an order has shipped it can no longer be cancelled, but you may return it under this policy once it arrives.

Contact Us

For any question about returns or refunds, email support@laperlaa.com or call us on +1 (323) 540-5712. Our customer service hours are Monday to Friday, 9am to 5pm US Eastern Time, excluding US public holidays, and we reply within one business day.