Shipping policy
Last updated: November 9, 2026
This policy explains where Laperlaa ships, how long orders take to arrive, what shipping costs and what to do if a parcel is delayed, lost or damaged. It applies to all orders placed on laperlaa.com.
Where We Ship
We currently ship to addresses within the United States only. We are not able to ship to other countries at this time.
Order Processing Time
Orders are processed within 1 to 2 business days. Business days are Monday to Friday, excluding US public holidays. Orders placed before 12pm US Eastern Time on a business day begin processing that same day; orders placed after 12pm US Eastern Time, on a weekend or on a public holiday begin processing on the next business day. Processing covers checking your order, preparing it and handing it to the carrier.
Delivery Time
After processing, Standard Shipping takes 7 to 12 business days in transit, so most orders arrive within a total of 8 to 14 business days from the day you order. Very large or heavy orders weighing 12 kg (about 26.5 lb) or more ship by Freight Shipping, which takes 10 to 15 business days in transit, for a total of 11 to 17 business days. These are estimates; carrier delays, severe weather and peak holiday periods can occasionally add extra time.
Shipping Costs
Orders of $200 USD or more qualify for Free Standard Shipping anywhere in the United States, which you can select at checkout and which arrives in the same 7 to 12 business days in transit. For orders under $200 USD, shipping costs are calculated at checkout based on the total weight of your order and are shown to you before you pay. Standard Shipping ranges from $11 to $60 USD depending on weight, and Freight Shipping for orders of 12 kg or more is $130 USD. All prices are in US dollars. The total shown at checkout is the full amount you pay us for your order and its delivery.
Tracking Your Order
Every order is shipped with tracking. As soon as your order leaves our fulfillment partner, we email you a shipping confirmation with your tracking number and a link to follow your parcel. Please allow up to 2 business days after you receive this email for tracking updates to appear.
Multiple Parcels
Our products are dispatched from our fulfillment partners' warehouses. If your order contains more than one item, it may arrive in separate parcels on different days, each with its own tracking number.
Shipping Address
Please check your shipping address carefully at checkout. If you notice a mistake, email us or call us on +1 (323) 540-5712 straight away; we can update the address any time before your order ships. We are not responsible for orders delivered to an incorrect address entered at checkout, and we are unable to redirect a parcel once it is with the carrier.
Delayed, Lost or Missing Parcels
If your tracking has not updated for 10 business days, or it shows your parcel as delivered but you cannot find it, please first check with neighbors and anywhere a parcel might have been left, then email us within 14 days of the latest estimated delivery date. We will open an investigation with the carrier and, if the parcel is confirmed lost, we will reship your order or refund it in full.
Damaged in Transit
If your order arrives damaged, please email us within 14 days of delivery with your order number and photos of the item and packaging. We will send a replacement or refund you in full, as set out in our Refund Policy.
Contact Us
For any question about shipping, email support@laperlaa.com or call us on +1 (323) 540-5712. Our customer service hours are Monday to Friday, 9am to 5pm US Eastern Time, excluding US public holidays, and we reply within one business day.